Custom Apparel & Uniform Printing FAQ — Malaysia

Custom T-shirts, polo shirts, corporate shirts and uniforms, hoodies and sweatshirts, jackets and windbreakers, workwear such as safety vests and overalls, sportswear, caps, aprons, towels, accessories and promotional or corporate merchandise. Browse the full range in our product catalogue.

Malaysian businesses and SMEs, government and education bodies, event and campaign organisers, construction and industrial companies, hospitality and F&B outlets, and sports teams.

Yes. Depending on the product, we assist with garment selection and customisation such as screen printing, Heat Transfer Printing (DTF), embroidery and sublimation.

Ready-made apparel: from 30 pcs. Custom-made garments: from 100 pcs. The exact minimum depends on the garment, customisation method and design, and is confirmed in your quotation. Ready-made garments are existing garment styles that can be customised; custom-made garments are manufactured to your specifications. Mixed sizes are accepted per design at no extra cost, as long as the total meets the applicable minimum.

Yes. Mixed sizes — including where different employees or staff require different sizes — are accepted per design at no extra cost, as long as the total order meets the applicable minimum quantity. Available sizes vary by product; browse the catalogue for the specific item, then provide your required size breakdown when requesting a quotation.

Multiple colourways may be possible within the same order, subject to product, quantity and production requirements. Check available colours for your item in the catalogue, then let us know the required colour breakdown when requesting a quotation.

Yes — if you’d like to check quality before placing a customised order, you can order a plain, unprinted garment sample. Beyond sampling, our products are supplied for customisation according to your requirements, and applicable minimum quantities apply.

Preferably, yes — please send your existing logo or print-ready artwork where available. Vector files such as AI, EPS, PDF or SVG are preferred; high-resolution PNG or JPG (at least 300 DPI at actual print size) may also be accepted depending on the application. Logo redesign, graphic design, vectorisation and complex artwork preparation are not included, so having your artwork ready in one of these formats helps avoid delays.

Send us the best-quality version you have and we’ll review whether it’s usable for printing. If it isn’t suitable, we’ll flag this before production rather than starting with a file that won’t print well. Vectorisation and artwork recreation are not included, so if you’re unsure whether your artwork is print-ready, contact us for guidance before placing your order.

We check supplied artwork for production suitability and flag any issue before production proceeds. Logo redesign, graphic design, vectorisation and complex artwork preparation are not included, so please provide your own print-ready file. If you’re unsure about the required format or specifications, contact us for guidance.

We can advise on suitable garments and customisation methods for your uniform. We do not provide graphic design services, so please provide your own design or artwork, or work with a designer beforehand. If you’re unsure about specifications, contact us for guidance.

It depends on the project. Digitising is included with some orders; otherwise a separate charge applies, confirmed in your quotation.

Yes. After your order is confirmed and the required deposit is received, we prepare a basic digital mockup at no additional charge for your approval before production begins.

Yes. We provide size charts and measurements for our product ranges, including cotton T-shirts, Dri-Fit/microfiber T-shirts, oversized T-shirts, Gildan products and plus-size apparel. Check the relevant product page for its size chart, or ask us to send it when requesting a quote.

Yes. Physical samples are available before you confirm a bulk order, for an additional fee. The sample fee is fully deducted from your final bulk order. Sample shipping is paid by the customer and is not credited. Sample timing is confirmed in your quotation and may extend the overall project timeline.

Send us your apparel type, quantity, and logo or artwork, plus your preferred sizes, colours and delivery requirements. We’ll recommend suitable options and prepare a quotation — we aim to respond to quotation requests within 1 business day. See our How To Order guide for the full step-by-step process, or go straight to Request a Quote.

Once the product, specifications, quantity, customisation and quotation are agreed, accept the quotation and we’ll confirm your order and send the deposit details. Purchase orders can be processed for corporate orders. Full order terms are in our Terms & Conditions.

You’ll receive an order confirmation and deposit details. Once the deposit is received, we prepare a basic digital mockup showing the logo placement, position, size, colour and overall appearance. Production begins once you approve the final artwork. We keep you updated on your order’s progress and will let you know directly if there are any significant changes or delays.

Cash, cheque, FPX and online bank payment. Quotations are normally provided in Malaysian Ringgit (MYR).

Yes. A 50% deposit is the standard arrangement, payable after order confirmation and before mockup preparation and production. It secures your production slot and is non-refundable once paid. The remaining balance is due before delivery or handover of the goods. Different terms apply only where explicitly stated in your quotation. Full payment and cancellation terms are in our Terms & Conditions.

Yes. Formal quotations and purchase order acceptance are available for company procurement, and payment documents such as invoices or receipts are provided according to the order and payment arrangement. Purchase order acceptance does not automatically mean credit terms; unless otherwise agreed in the quotation, the standard deposit and balance payment terms apply.

Office visits are by appointment only. Please contact us before visiting.

Changes are usually possible before production starts. Once printing or embroidery has begun, changes may not be possible without affecting pricing, artwork and the production schedule — contact us as early as possible if something needs to change.

Let us know your previous product, artwork and customisation details when you reach out, along with your updated quantity, size breakdown and delivery requirement, and we’ll confirm feasibility and specifications with you.

Where possible, share your previous order details and approved artwork with us again when reordering so we can confirm they still match your requirements before production.

Orders undergo quality checks before delivery. The inspection process may vary according to the product, production method and order requirements.

We carry out quality checks before delivery. If you receive an order with a production issue, notify us within 5 working days of receiving it, with your order number and clear photos, so we can review it against the approved order specifications and Section 9 of our Terms. Covered issues are those caused by our production process, such as incorrect printing, misprints or wrong colours; resolutions may include a reprint, replacement, partial refund or credit. Issues from customer-approved artwork, incorrect size selection, normal wear and tear, or improper care are not covered.

Report it within 5 working days of receiving your order, with your order number and clear photos showing the issue. We’ll review the evidence and arrange the appropriate resolution, which may be a reprint, replacement, partial refund or credit depending on the issue.

Custom-printed orders are generally non-refundable once production has started, since they’re made to your approved specifications — refunds at that stage are limited to genuine production defects or errors on our part (see above). Before production starts, the 50% deposit is non-refundable once paid, so please contact us as soon as possible if you need to discuss your order.

Yes, after order confirmation and before production starts — subject to the order status and to costs already incurred or committed, as specified in your quotation and our Terms. The 50% deposit is non-refundable once paid. Once production has started, the order can’t be cancelled since the items are being customised to your approved specifications. Contact us as soon as possible to request a cancellation.