Samples Policy
At Malaysian Apparel, we understand the importance of seeing and feeling the quality of garments before placing a bulk order. Our sample policy is designed to be fair to both our customers and our business operations.
Important Notice
Samples are available by purchase only. We cannot accommodate requests for free samples due to the high volume of inquiries we receive.
Sample Purchase Details
Brand new samples of most of our stock service garments can be purchased at our wholesale prices plus a delivery fee.
Unfortunately we can't accommodate the frequent requests we get for free samples, so we try to assist by offering brand new samples at great wholesale rates.
Sample Condition
New samples will be supplied plain and in original packaging. We do not provide customized samples unless specifically arranged as part of a confirmed order.
Return Policy
If you proceed with an order for uniforms, samples can be returned for inclusion in your embroidery production run. Otherwise, samples are supplied on a 'no exchange and no return' basis.
How Our Sample Process Works
Select Your Garment
Browse our product catalog and identify the garment styles, colors, and sizes you'd like to sample.
Contact Us with Details
Message us via WhatsApp or Email with the specific samples you need, including style, color, size, and quantity.
Receive Quotation
We'll provide a quote for the samples at wholesale price plus delivery. Payment is required before processing.
Sample Delivery
Once payment is confirmed, we'll order the samples from our suppliers and arrange delivery to you within 5-7 business days.
Our Business Model
We are not a warehouse or retail store and we don't hold stock. We are authorized distributors for a select range of apparel brands and we purchase stock to fulfill customer orders.
You are welcome to visit our office in Cheras, Kuala Lumpur (by appointment only) but we aren't able to display every style, colour and size available.
Helpful Information
We do our best to provide accurate sizing information including size charts and 'how to measure' instructions on our website. We also try to provide the best images available for each style and colourway.
For specific questions about fabric, sizing, or garment features, our customer service team is always ready to assist via WhatsApp or email.
When Contacting Us About Samples
To help us provide you with the most accurate quotation quickly, please include the following information:
- Your company name and contact person
- Garment style name/number (from our website)
- Desired color(s)
- Required size(s)
- Quantity needed for each sample
- Your delivery address
- Any specific questions about the garment
Ready to Order Samples?
Contact us directly via WhatsApp for immediate response or send us an email with your sample requirements. Our team typically responds within 1-2 business hours during office hours.
Thank You for Understanding
We appreciate your understanding of our sample policy, which allows us to keep our prices competitive while providing the best service to all our customers.
