Custom Apparel & Uniform Printing FAQ — Malaysia

Custom T-shirts, polo shirts, corporate shirts and uniforms, hoodies and sweatshirts, jackets and windbreakers, workwear such as safety vests and overalls, sportswear, caps, aprons, towels, accessories and promotional or corporate merchandise. Browse the full range in our product catalogue.

Malaysian businesses and SMEs, government and education bodies, event and campaign organisers, construction and industrial companies, hospitality and F&B outlets, and sports teams.

Yes. Depending on the product, we assist with garment selection and customisation such as screen printing, Heat Transfer Printing (DTF), embroidery and sublimation.

Minimum order quantity depends on the printing or production method: Heat Transfer Printing (DTF) from 20 pcs, Embroidery from 30 pcs, Screen Printing from 50 pcs, Sublimation Printing from 50 pcs and Custom-Made Products from 100 pcs. The exact minimum depends on the garment and design and is confirmed in your quotation. Ready-made garments are existing garment styles that can be customised; custom-made garments are manufactured to your specifications. Mixed sizes are accepted per design at no extra cost, as long as the total meets the applicable minimum.

Yes. Mixed sizes — including where different employees or staff require different sizes — are accepted per design at no extra cost, as long as the total order meets the applicable minimum quantity. Available sizes vary by product; browse the catalogue for the specific item, then provide your required size breakdown when requesting a quotation.

Multiple colourways may be possible within the same order, subject to product, quantity and production requirements. Check available colours for your item in the catalogue, then let us know the required colour breakdown when requesting a quotation.

No. We do not sell blank apparel as a standalone product. Plain, unprinted garment samples may be available for evaluation for an additional fee.

Preferably, yes — please send your existing logo or print-ready artwork where available. Vector files such as AI, EPS, PDF or SVG are preferred; high-resolution PNG or JPG (at least 300 DPI at actual print size) may also be accepted depending on the application. Logo redesign, graphic design, vectorisation and complex artwork preparation are not included, so having your artwork ready in one of these formats helps avoid delays.

Send us the best-quality version you have and we’ll review whether it’s usable for printing. If it isn’t suitable, we’ll flag this before production rather than starting with a file that won’t print well. Vectorisation and artwork recreation are not included, so if you’re unsure whether your artwork is print-ready, contact us for guidance before placing your order.

We check supplied artwork for production suitability and flag any issue before production proceeds. Logo redesign, graphic design, vectorisation and complex artwork preparation are not included, so please provide your own print-ready file. If you’re unsure about the required format or specifications, contact us for guidance.

We can advise on suitable garments and customisation methods for your uniform. We do not provide graphic design services, so please provide your own design or artwork, or work with a designer beforehand. If you’re unsure about specifications, contact us for guidance.

It depends on the project. Digitising is included with some orders; otherwise a separate charge applies, confirmed in your quotation.

Yes. After order confirmation and deposit, we prepare a basic digital mockup at no additional charge for your approval before production begins.

Yes. We provide size charts and measurements for our product ranges, including cotton T-shirts, Dri-Fit/microfiber T-shirts, oversized T-shirts, Gildan products and plus-size apparel. Check the relevant product page for its size chart, or ask us to send it when requesting a quote.

Yes. Plain, unprinted samples can be requested before bulk-order confirmation. Printed samples can be requested after bulk-order confirmation. Both carry an additional fee. The sample fee is fully deducted from your final bulk order. Sample shipping is paid by the customer and is not credited. Sample timing is confirmed in your quotation and may extend the overall project timeline.

Send us your apparel type, quantity, and logo or artwork, plus your preferred sizes, colours and delivery requirements. We’ll recommend suitable options and prepare a quotation — we aim to respond to quotation requests within 1 business day. See our How To Order guide for the full step-by-step process, or go straight to Request a Quote.

Once the product, specifications, quantity, customisation and quotation are agreed, accept the quotation and we’ll confirm your order and send the deposit details. Company purchase orders accepted, subject to approval. Full order terms are in our Terms & Conditions.

You’ll receive an order confirmation and deposit details. After order confirmation and deposit, we prepare a basic digital mockup at no additional charge for your approval showing the logo placement, position, size, colour and overall appearance. Production begins once you approve the final artwork. We keep you updated on your order’s progress and will let you know directly if there are any significant changes or delays.

Cash, cheque, FPX and bank/online transfer. All quotations and invoices are issued in Ringgit Malaysia (RM).

Yes. A 50% deposit is the standard arrangement, payable upon order confirmation, before production begins. It secures your production slot and is non-refundable once paid (subject to applicable law and the cancellation terms in our Terms & Conditions). The remaining balance is due before delivery or handover of the goods. Different terms apply only where explicitly stated in your quotation. Full payment and cancellation terms are in our Terms & Conditions.

Yes. Formal quotations are available for company procurement. Company purchase orders accepted, subject to approval. Payment documents such as invoices or receipts are provided according to the order and payment arrangement. Purchase order acceptance does not automatically mean credit terms; unless otherwise agreed in the quotation, the standard deposit and balance payment terms apply. We do not participate in government procurement tenders or provide government tender documentation.

Visits are by appointment only. Please contact us in advance to arrange a visit.

Whether a change is possible depends on how far production has progressed, so the earlier you tell us the better. A change can affect price, artwork and schedule, and takes effect only once we confirm it to you. Contact us as early as possible if something needs to change.

Let us know your previous product, artwork and customisation details when you reach out, along with your updated quantity, size breakdown and delivery requirement, and we’ll confirm feasibility and specifications with you.

Where possible, share your previous order details and approved artwork with us again when reordering so we can confirm they still match your requirements before production.

Quality checks are conducted before delivery; checks may vary by product and printing method.

Quality checks are conducted before delivery; checks may vary by product and printing method. If you receive an order with a production issue, notify us within 5 working days of receiving it, with your order number and clear photos, so we can review it against the approved order specifications and Section 11 of our Terms. Covered issues are those caused by our production process, such as incorrect printing, misprints or wrong colours; resolutions may include a reprint, replacement, partial refund or credit. Issues from customer-approved artwork, incorrect size selection, normal wear and tear, or improper care are not covered.

Report it within 5 working days of receiving your order, with your order number and clear photos showing the issue. We’ll review the evidence and arrange the appropriate resolution, which may be a reprint, replacement, partial refund or credit depending on the issue.

Custom-printed orders are made to your approved specifications, so a confirmed production defect or error on our part is handled under the remedies described above. If you cancel instead, the amount retained from the 50% deposit is determined under our Terms & Conditions, taking into account costs incurred and production commitments. Please contact us as soon as possible if you need to discuss your order.

Whether an order can be cancelled depends on the production stage, so please contact us as soon as possible. If you cancel after order confirmation, the amount retained from the 50% deposit is determined under our Terms & Conditions, taking into account costs incurred and production commitments. Any additional charges are communicated to you before they are applied.