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Table of Contents

1. Acceptance of Terms
2. Company Information
3. Definitions
4. Services Description
5. Order Process
6. Pricing & Payment
7. Intellectual Property
8. Production & Delivery
9. Quality & Returns
10. Liability
11. Dispute Resolution
12. Contact

1. Acceptance of Terms

Welcome to Wescott Trading ("we," "our," or "us"). By accessing our website at https://www.tshirtprint2u.com.my ("Website") and using our services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Wescott Trading.

Important: If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. Company Information

Legal Name
Wescott Trading
Registration Number
002712259-P
Registered Address
8, Jalan 24, Kg Cheras Baru, 56100 Kuala Lumpur, Malaysia
Business Hours
Monday to Friday, 9:00 AM - 6:00 PM (MYT)
Legal Email
tshirtprint2u@gmail.com
Contact Phone
+6018-292 2986

3. Definitions

"Services"
Custom apparel printing, embroidery, corporate uniform production, and related services offered by Wescott Trading.
"Products"
Physical goods produced and delivered by Wescott Trading.
"Order"
A formal request for Services or Products submitted by the Customer.
"Artwork"
Any design, logo, text, or image provided by the Customer for printing or embroidery.
"Proof"
A digital or physical sample showing how the final Product will appear.

4. Services Description

4.1 Custom Apparel Services

We provide custom printing and embroidery services on various apparel including but not limited to T-shirts, polo shirts, corporate uniforms, sportswear, jackets, caps, and promotional items.

4.2 Production Methods

Services include silk screen printing, heat transfer printing (DTF), embroidery, sublimation printing, and custom-made apparel production.

4.3 Minimum Order Quantities Important
Service Type
Minimum Quantity
Screen Printing
100 pieces per design
Embroidery
30 pieces per design
DTF Printing
20 piece (variable pricing applies)
Sublimation
100 piece (variable pricing applies)

5. Order Process

5.1 Quotation Request

Customers may request quotations through our Website, email, or phone. Quotations are valid for 14 days from issue date.

5.2 Order Confirmation

Orders are confirmed upon:

  • Receipt of written confirmation from Customer
  • Payment of required deposit (minimum 50% for new customers)
  • Approval of final artwork proof
5.3 Artwork Submission

Customers must provide print-ready artwork in approved formats (AI, EPS, PDF, PSD). We reserve the right to charge artwork setup fees for files requiring modification.

5.4 Proof Approval Customer Responsibility

Digital proofs will be provided for Customer approval. Production will not commence until written approval is received. Customers are responsible for checking proofs for errors before approval.

6. Pricing and Payment Terms

6.1 Pricing

All prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise.

Payment Terms

New Customers

50% deposit upon order confirmation, balance before delivery

Existing Customers with Credit Terms

50% deposit upon order confirmation, balance before delivery

6.3 Late Payment

Late payments are subject to:

  • 1.5% monthly interest charge (18% per annum)
  • Suspension of services until payment is received
  • Recovery of collection costs and legal fees
6.4 Payment Methods

We accept bank transfer and online payment methods.

7. Intellectual Property Rights

7.1 Customer Artwork

Customers warrant that they own or have obtained proper licenses for all artwork submitted. Customers indemnify Wescott Trading against any claims arising from copyright or trademark infringement.

7.2 License Grant

Customers grant Wescott Trading a non-exclusive license to use submitted artwork solely for producing the ordered Products.

7.3 Wescott Trading Intellectual Property

All website content, logos, designs, and proprietary information remain our exclusive property. Unauthorized use is prohibited.

8. Production and Delivery

8.1 Production Time

Standard production time is 10-15 working days from proof approval. Rush orders are available at additional cost (subject to capacity).

8.2 Delivery
Delivery Area
Timeframe
Klang Valley
1-2 working days after production completion
Other States in Malaysia
3-5 working days
International Shipping
Quoted upon request

Shipping costs are borne by the Customer unless otherwise agreed.

8.3 Risk of Loss

Risk of loss or damage to Products transfers to Customer upon delivery to the shipping carrier.

8.4 Delivery Delays

We are not liable for delays caused by:

  • Customer's late approval of proofs
  • Force majeure events
  • Courier service delays
  • Public holidays

9. Quality Assurance and Returns

9.1 Quality Standards

All Products undergo a 3-point quality check:

  1. Stitching and construction quality
  2. Print/embroidery durability and alignment
  3. Fabric quality and color consistency
9.2 Defective Products Warranty

Customers must inspect Products upon delivery and report defects within:

  • Manufacturing defects: 7 days from delivery
  • Print/embroidery defects: 3 days from delivery

Defective Products will be replaced at our cost.

9.3 Non-Defective Returns

We do not accept returns for:

  • Customer design errors
  • Size/fit issues (unless incorrectly produced)
  • Change of mind
  • Customized Products (made to specifications)
9.4 Return Process

Return requests must include:

  • Photographic evidence of defect
  • Original invoice number
  • Return authorization from our customer service

10. Limitation of Liability

10.1 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the affected Products.

10.2 Excluded Damages

We are not liable for:

  • Consequential or incidental damages
  • Loss of profits or business opportunities
  • Third-party claims
  • Design errors provided by Customer
10.3 Indemnification

Customers agree to indemnify and hold harmless Wescott Trading from any claims arising from:

  • Copyright or trademark infringement
  • Defamatory or illegal content in artwork
  • Breach of these Terms
Legal Notice: This limitation of liability is in accordance with Malaysian contract law and applies to the maximum extent permitted by law.

11. Dispute Resolution

11.1 Negotiation

Parties agree to attempt to resolve disputes through good faith negotiation for 30 days before initiating legal action.

11.2 Jurisdiction

These Terms are governed by Malaysian law. Disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

11.3 Mediation

Parties may opt for mediation through the Malaysian Mediation Centre before litigation.

Additional Terms

Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control including but not limited to natural disasters, government actions, labor disputes, supply chain disruptions, pandemic events, or utility failures.

Termination

By Customer: Orders may be terminated before production begins, subject to forfeiture of deposit if artwork setup has commenced.

By Wescott Trading: We may terminate services if Customer breaches these Terms, payment is overdue by more than 60 days, or bankruptcy proceedings are initiated against Customer.

Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Website. Continued use of our services constitutes acceptance of modified Terms.